Ad99's Privacy Policy — Your information is safe with us

When you register and use the ad99 platform, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.

Information provided directly by you:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Payment account details (Mobile Banking, Nagad, Rocket number)
• Current address (if required)

Automatically collected information:

• IP Address & Device Type
• Browser type and operating system
• How long and which pages you visited on the platform
• Gaming Activity & Transaction History

Ad99 collects your information through several methods. We are fully transparent about each of them.

Before collecting data through any of the above methods, you are notified and your consent is obtained where required. Adhering to ad99's privacy policy is our commitment.

Ad99 uses your personal data solely for its intended purposes. Under no circumstances is your information misused or applied to any unauthorized activity.

• Account Management: For login, password reset, and profile updates.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• KYC & Fraud Prevention: To ensure the security of the platform.
• Customer Support: To address your complaints and queries.
• Promotional Communications: To inform you about new offers and bonuses (only with your consent).
• Legal Obligations: To meet the requirements of regulatory authorities.
• Analytics: To improve platform performance and enhance user experience.

Ad99 uses industry-leading technology to keep your information secure. Our data protection measures are outlined below.

• 256-bit SSL Encryption: All data transfers take place through encrypted channels.
• Secure Servers: Data is stored on servers protected by dedicated firewalls and anti-DDoS measures.
• Access Control: Only authorized staff may access specific data.
• Regular Audits: Third-party cybersecurity experts regularly audit and test our systems.
• Data Backup: Critical data is stored in secure backups.

How long data is retained depends on its type. In general, all data is kept for as long as your account remains active. Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.

Ad99 never sells your personal data to third parties. In certain limited circumstances, a minimal amount of information may be shared.

• Payment Provider: To process transactions only, through the Mobile Banking, Nagad, Rocket, and USDT gateways.
• KYC Service Provider: With trusted partners for identity verification.
• Law Enforcement: When required by a court order or a legitimate investigation.
• Regulatory Authority: To fulfill the requirements of licensing authorities.

Your identifiable information is never shared with any ad network or marketing company. ad99 always respects user privacy to the highest degree.

Ad99 uses cookies and similar tracking technologies to improve the experience for website and app users.

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Helps us understand which pages are used most.
• Performance Cookies: Measures site speed and performance.

Most browsers allow you to disable cookies. However, doing so may prevent some features of ad99 from working properly. Essential cookies are activated automatically when you log in to your account.

Ad99 believes every user has full ownership over their own data. You can exercise the rights listed below at any time.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request account deletion unless a legal obligation requires us to retain it.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Data Portability: You can download a copy of your information at any time.
• Withdrawal of Consent: You may withdraw consent for marketing communications at any time.

Ad99 is strictly for users aged 18 and above. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If a user is found to be a minor, their account is closed immediately.
• Any data found to belong to a minor is deleted immediately.

Ad99 may update this privacy policy due to business changes, new technologies, or legal requirements.

• Notice will be sent to your registered mobile number or email before any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest update is always displayed at the top of this page.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our Data Privacy Team.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 7 business days