Ad99 believes gaming is entertainment — not a livelihood. That's why we are committed to responsible gaming policies and tools to protect every player. Know your limits and enjoy the game in a healthy way.
"Gaming is for fun. Knowing your limits is the greatest win."
— ad99 Responsible Gaming Team
Responsible gaming means enjoying gaming mindfully — with a set budget and an awareness of your own circumstances. The core principle of responsible gaming at ad99 is that gaming should never be a primary life goal; it is simply a leisure activity.
Online gaming is growing in popularity across Bangladesh. Many people start with casino games, Fish Games, or Sports Betting purely for entertainment — but without the right boundaries, it can become a problem. ad99 wants every player to enjoy gaming with a healthy mindset.
Our responsible gaming program includes deposit limits, session time controls, self-exclusion, and access to expert support. These tools make it easy to keep your gaming habits in check.
All responsible gaming tools at ad99 are completely free and voluntary. You can activate or adjust them anytime from your account settings.
Sometimes we don't realise when gaming has slipped beyond our control. If you notice any of the signs below, it's important to take action and start using ad99's responsible gaming tools.
If you notice these signs, don't wait — contact the ad99 support team or activate self-exclusion right away. Responsible gaming means being honest with yourself.
Ad99 provides every registered user with a range of effective responsible gaming tools, all easily manageable from your account settings.
| Tool Name | How to | Time Limit | Status |
|---|---|---|---|
| Deposit Limit | Set a maximum daily/weekly/monthly deposit amount | Takes effect immediately | Active |
| Loss Limit | Set a maximum loss amount within a given period | Takes effect immediately | Active |
| Session Time Limit | Set a limit on how long you can play in a single session | Takes effect immediately | Active |
| Reality Check | Timed notifications for session duration and spending | Every 30 minutes | Active |
| Cooling-Off Period | Suspend account access for a set period | 1–30 days | Optional |
| Self-Exclusion | Account fully closed for an extended period | 6 months – Permanent | Optional |
Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period. This is intentional — it's designed to prevent impulsive decisions made in the heat of the moment.
The majority of ad99 users enjoy gaming in a controlled and enjoyable way.
If you are experiencing problems related to gaming, our team is here to help.
Ad99 is more than just a gaming platform — we want every player to stay healthy, happy, and safe.
Strict age verification is required during registration at ad99. No one under 18 can create an account. Identity verification through the KYC process is mandatory.
Every user can set their own deposit, bet, and session time limits. These tools are completely free and available to use at any time.
At set intervals, ad99 will automatically remind you how long you have been playing and how much you have spent. This helps you stay aware and in control.
If you feel you need a break, activate self-exclusion. You can close your account anywhere from 6 months to permanently. During this period, you won't receive any promotional messages either.
Our expert support team is available 24/7, 7 days a week for any responsible gaming questions. Asking for help is not a weakness — it takes courage.
The ad99 responsible gaming team is trained to identify problematic gaming behaviour. If suspicious patterns are detected, we will reach out proactively and offer support.
Decide how much you can afford to spend before you start playing. Stick to that budget — even if you win, don't let the excitement push you into betting more.
Decide in advance how long you'll play each day. Use a timer or ad99's session limit feature. Playing for hours on end without a break is not healthy.
The urge to bet more after a loss to win it back is dangerous. Every game is independent — the idea that you can recover past losses is exactly where the problem starts.
Take at least a 10-minute break every hour. Get up, walk around, drink some water. Long sessions reduce focus and increase the chances of making poor decisions.
Don't play when you're angry, upset, or overly excited. If you're not in a good headspace, avoid gaming — that's the most important rule of responsible play.
Don't hide your gaming habits from family members. Be open about it. Having family support makes it much easier to maintain responsible gaming.
Gaming is a form of entertainment, not a source of professional income. The odds always favour the platform — keeping that in mind makes it easier to make sound decisions.
Never use borrowed money, take on debt, or dip into your savings to fund gaming. Only use money you can afford to lose without it affecting your daily life.
Don't let gaming be your only form of entertainment. Reading, sports, spending time with friends — these all matter just as much. A balanced lifestyle is the foundation of responsible gaming.
If you feel like gaming is getting out of control, reach out to ad99 support. Asking for help at the right time is always the smartest move.
We see every player as a person, not just a customer. Upholding responsible gaming principles matters more to us than any business gain. That's why we are always here for you.